Guest services
We go above and beyond
All you need to know for a great day out
An open-air shopping destination in the heart of the Oxfordshire countryside, offering up to 60% off the original retail price at more than 150 boutiques. You’ll also discover world-class dining and five-star services.
For those travelling from London Marylebone, our hosts will be delighted to assist you from 8am to 4pm, 7 days per week from our kiosk within the train station.
Before you travel
Make your day memorable with our selection of guest services.
Personal shopping
Enlist our expert stylists for a wardrobe refresh and enjoy tailored advice from the comfort of our Personal Shopping Suites.
Find out moreShopping packages
Reap the benefits of our five-star services at special prices with our curated packages.
Discover experiencesHome delivery
We'll deliver your shopping straight to your door with multiple delivery options available.
Find out moreTax-free international shipping
You can now take advantage of tax-free shipping on in-Village purchases delivered to addresses outside of the UK.
read moreBook our services
Book a number of our guest services in advance to ensure that our Concierge team and Village hosts are prepared to assist you throughout your visit.
book now
It's the little things that count
Make your day easier with...
Free Village Wi-Fi
Contemplation room
Baby-changing facilities
Wheelchairs
Free parking
Playground (access subject to weather conditions)
Dog friendly (selected restaurants and boutiques)
Find out more about our guest services at Concierge Services or Train Station Information Hub, or call +44(0)1869 366266.
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