Our approach

Hospitality & the Curation of Experience

The guest at the heart of every decision

Value Retail is committed to the quality of the retail experience enjoyed by its guests and the brands. To achieve success in a multichannel retail environment, the Villages exceed expectations of hospitality and provide an unsurpassed shopping experience.

Hospitality services can include:
Virtual Shopping (for guests who cannot visit a Village) • Shopping Express (a luxury coach service) • Personal Shopping and Style Consultants • Valet Parking • Hands Free Shopping and Bag Drop • Concierge Services with multi-lingual staff • Restaurants and Cafés • The use of our private VIP Apartments in each Village

Extending hospitality to our brand partners

A selection of innovative tools for the brands include:
Multi-channel marketing and promotional partnerships designed to deliver the highest quality international guests
 • Expert retail management offer personalised attention and support to each individual brand